![]() #ISO 9001 MANAGEMENT REVIEW MEETING PRESENTATION SAMPLE ISO#As consultancy auditor, he not just report findings, but provide value-added service in recommending appropriate solutions.Ĭonsultancy: He has helped over 100 clients in a wide variety of industries achieve ISO 9001,14001,27001,20000, OHSAS 18001 and TS 16949 certification. He has performed hundreds of audits in several industry sectors. He is now ex-Certification body lead auditor now working as consultancy auditor. This greatly accelerates the learning curve and application of the knowledge acquired. His training is unique in that which can be customized as to your management system and activities and deliver them at your facility. He has experience in training at hundreds of organizations in several industry sectors. He has taught literally hundreds of students over the past 5 years. He provide a unique blend of specialized knowledge, experience, tools and interactive skills to help you develop systems that not only get certified, but also contribute to the bottom line. He has helped dozens of organizations in implementing effective management systems to a number of standards. Pretesh Biswas has wealth of qualifications and experience in providing results-oriented solutions for your system development, training or auditing needs. RETAINED DOCUMENTED INFORMATIONħ.1 Summary of delivery performance(QMS F 021)ħ.3 Customer satisfaction survey (QMS F 026) For unmet targets, corrective/preventive actions shall be initiated to improve customer rating as per Procedure of Correction and Corrective Action.Ħ.2.7 Submit complete monthly accomplishment report and performance report to immediate superior every first week of the month 6.4 Delivery Performance MonitoringĦ.4.1 Summary of delivery performance shall be prepared monthly.Ħ.4.2 In case of delivery performance is below target reasons shall be identified.Ħ.4.3 Necessary actions for improving delivery performance shall be identified & follow-up shall be done. Quality rating feedback is also received from customers.Ħ.2.3 Level of customer satisfaction can be judged through the feedback/rating obtained, also reviewing customer’s perception captured during the visit by/to customers.Ħ.2.4 Get commitment from concerned divisions to implement necessary action and monitor the effectiveness of each action done.Ħ.2.5 Decisions and actions must be agreed upon by all parties concerned.Ħ.2.6 Determine if performance targets were achieved. ![]() 6.2 Customer Feedback/ Rating :Ħ.2.1 List all areas rated below satisfaction and set meeting with different Divisions to identify the cause of the problem and prepare action plans and agree on the implementation date of corrective actionsĦ.2.2 Customer response obtained from customers is reviewed to find out opportunities for improvements. The sales Manager gives input in the analysis.Ħ.1.6 Sales Manager prepares a summary report of the Customer Survey and presents it in the Management Review Meeting. Collect all accomplished survey forms after two weeksĦ.1.5 Analyzes data by customer, by category, and by rating. Year-XX or 06-01, 06-02, etc.)Ħ.1.4 Monitor timeliness of response and response rate. DETAILS OF PROCEDURE 6.1 GeneralĦ.1.1 Determine, list customers for submission of the survey based on revenue contribution.Ħ.1.2 Attach covering letter along with the forms for distribution every 6 months (for discussion with Mgt)Encourage customers to return a response.Ħ.1.3 Each Customer Survey is assigned a unique number (i.e. Sales Manager is responsible for monitoring & measurement of Customer satisfaction. Customer Satisfaction – customer’s perception of the degree to which the customer’s requirements have been fulfilled.Ĭ. REFERENCE DOCUMENTSģ.3 Procedure for Correction and Corrective Action.ģ.4 Procedure for Control of Documented Informationģ.5 Procedure for Handling of Customer Complaints.ģ.6 Procedure for Review of Customer RequirementĪ. To measure customer satisfaction in relation to the company’s quality services by conducting the Customer Satisfaction Survey at planned intervals and ensure continual customer delight. This procedure covers activities from the planning stage of the survey up to the presentation of survey results to Top Management and monitoring performance. ![]()
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